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WARRANTY AND REFUND POLICY


LIFETIME WARRANTY:

All Namirsa devices are covered with our Lifetime Replacement Warranty, with the exception of electrodes, which are replaceable. If you are having any issue with a Namirsa Device please email us to hi@namirsainc.com include screenshot of the receipt (including order #) name and shipping address (for replacement) and a video of the problem. 


We will reply within 24 hours of receiving it.

Make sure that you are buying an original Namirsa Product. Other companies might carry a device that was created to look similar but does not have the same technology and is not registered with the FDA. Purchase from our website www.namirsainc.com or from one of our authorized dealers.


ONE YEAR UNCONDITIONAL LIFETIME WARRANTY:

We will replace any malfunctioning product within one year of purchase, no questions asked.


LIFETIME WARRANTY AFTER ONE YEAR:

We will replace any malfunctioning product at a replacement cost of 25% of the retail price of the item. The item does not need to be shipped back to us.

REFUND POLICY: 

You can return a device within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange.
Upon receipt of the returned item, we will examine it and notify you via email, within a reasonable period, whether you are entitled to a return.

Items bought at an event, mall kiosks or a store are not refundable. All physical locations have a limited amount of inventory.

If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.